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I Love You More Than My Dog - Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad (Reprint) Subclass_Anatomy The more Janelle tries to"I highly recommend reading this book!" Tony Hsieh, CEO, Zappos. comLots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even strangers. The kind who can drive explosive growth via e mail, blogs, Facebook, and Twitter. Jeanne Bliss is an expert on what it takes to earn that kind of customer. Bliss has studied and